Privacy notice

Here at Kerr’s of Edinburgh, we’re committed to respecting your privacy.

This Privacy Notice explains when and why we collect personal information about visitors to our website, how we use their information and what we do to protect it.

We may update this page from time to time so would encourage you to check it occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Privacy Notice.

Any questions regarding our Privacy Notice and approach to protecting your rights as a website user should be sent by email (moc.slavomersrrek@tcatnoc) or in writing to Kerr’s of Edinburgh, 3 Albert Rd, Edinburgh EH6 7DP. Alternatively, you can telephone 0131 555 3949.

How do we collect information from you?
We obtain information about you when you use our website and if you make an enquiry by telephone or using one of our online forms.

What type of information is collected from you?
The personal information we collect might include your name, email address, telephone number, postal address, IP address and information about what website pages are accessed and when. If you make an enquiry by telephone or using one of our online forms, any personal information you share will be stored within our databases for as long as is necessary to serve you as a customer in the case of home removals. In the case of storage solutions, your information will be removed if you no longer require our storage facilities.

How is your information used?
We may use your information to:

  • process your removals or storage enquiry;
  • visit your home to discuss our removals service;
  • notify you of changes to our services.

We review our retention periods for personal information on a regular basis and will hold your personal information on our systems for as long as is necessary to serve you as a customer.

Who has access to your information?
We will not sell your information to third parties or share your personal data for marketing purposes.

When you are using our online forms, your information will be emailed directly to Kerr’s of Edinburgh and will be used by our staff to deal with your removals or storage enquiry.

Security precautions in place to protect the loss, misuse or alteration of your information

When non-sensitive details (your email address etc.) are transmitted through our booking form, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will ensure its security on our systems.

Use of cookies
Like many other websites, the Kerr’s of Edinburgh website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to improve our website and deliver a better experience.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites. This Privacy Notice applies only to our website and so we encourage you to read the Privacy Notices on the other websites you visit as we cannot be responsible for their practices even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the practices of the operators of that third party site and recommend that you check the Privacy Notice of that third party site.

Review of this Privacy Notice
We keep this Privacy Notice under regular review. This Privacy Notice was last updated on 29 May 2018.