Our Privacy Notice

Kerr’s of Edinburgh is committed to respecting and protecting your privacy. This privacy notice outlines how we collect, use and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related guidance.

This notice applies to information collected through our website, contact forms, and telephone enquiries. We encourage you to check this page regularly for updates. By using our website, you agree to the terms outlined here.

Kerr’s of Edinburgh Ltd (Company No. SC568681, registered in Scotland; registered office 3 Albert Road, Edinburgh EH6 7DP) is the data controller for the personal data you provide. We are registered with the Information Commissioner’s Office (ICO), registration number ZA886724.
You can contact us by email at ku.oc.slavomersrrek@tcatnoc, by phone on 0131 555 3949, or by writing to us at 3 Albert Road, Edinburgh EH6 7DP.

We may collect the following types of personal data:

• Name, address and contact details (email, phone)
• Information about your removals or storage enquiry
• IP address, browser type, and browsing behaviour (via cookies)
• Any other information you choose to submit via forms or over the phone

• When you fill in a contact or survey form on our website
• When you phone us to request a quote
• Automatically, through cookies and analytics tools, when you browse our site

We rely on one or more of the following lawful bases:

• Contract – to process your removals or storage enquiry
• Consent – for analytics cookies (with your permission)
• Legitimate interests – to ensure our website is functioning and secure

We use your personal data to:

• Respond to your enquiry and provide a quote
• Schedule home surveys or video surveys
• Improve the quality and functionality of our website
• Comply with legal or regulatory obligations

We will never sell your personal data or share it for marketing purposes.

We retain personal information only as long as necessary:

• For removals, this may include your contact details until your move is complete.
• For storage services, we retain data for the duration of your agreement.
• Where legally required (e.g. for tax or audit purposes), we retain data for up to 6 years.

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request the deletion of your data
• Object to processing or withdraw consent (where applicable)
• Lodge a complaint with the ICO

To exercise any of these rights, contact us at ku.oc.slavomersrrek@tcatnoc or 0131 555 3949.

We use the following trusted third-party services:

• Google Analytics – website usage statistics (only with your consent)
• Microsoft Clarity – how visitors use our pages, including anonymised session recordings (only with your consent)
• Complianz – cookie consent and banner management
• Gravity Forms – our website forms; your entries are stored on our website server
• Campaign Monitor – our newsletter, if you choose to sign up
• DNA Payments – card, Apple Pay and Google Pay payments for invoices and supplies (we never see or store your full card number)
• Amazon Web Services (SES) – sending emails from our website
• Google Maps – maps and address lookup on our forms
• Continually – our website chat
• Instagram (Meta) – showing our Instagram feed
• If Looks Could Kill Ltd – our website developer and host (servers in the EU)

These providers are GDPR-compliant and process your data only on our instructions.

We use cookies to understand website usage and improve performance. You can manage your cookie preferences using the banner provided by our Complianz plugin. For full details, visit our Cookie Policy.

We have put appropriate technical and organisational measures in place to protect your data. However, as with any internet transmission, we cannot guarantee 100% security. If you submit information to us, you do so at your own risk.

Our website may link to other sites. This privacy notice only applies to Kerr’s of Edinburgh, so we encourage you to read the privacy notices on any external websites you visit.

Last updated: October 2026