Alternative Dispute Resolution
Dispute resolution removals customers can rely on – independent support for complete peace of mind.
As members of the British Association of Removers, we participate in the BAR Alternative Dispute Resolution Scheme, independently operated by The Furniture & Home Improvement Ombudsman (FHIO).
This means that in the unlikely event of any service concerns, you have access to completely independent, professional support to ensure fair resolution.
Dispute Resolution Removals – How the Scheme Works
The alternative dispute resolution process provides professional mediation by qualified specialists. This independent service ensures any issues are assessed fairly and resolved professionally, giving you complete confidence when booking your move. This dispute resolution for removals is available to all Kerr’s customers at no additional cost.
Independent Support Available
The dispute resolution scheme offers:
- Independent assessment by qualified mediators
- Professional resolution process for service concerns
- No-cost access to impartial support
- Fair outcomes for all parties involved
The Furniture & Home Improvement Ombudsman (FHIO)
Premier House, First Floor
1-5 Argyle Way, Stevenage, SG1 2AD
Tel: 0333 241 3209
Web: fhio.org
Learn more about our complete professional accreditations and deposit protection. Book your Edinburgh removals with complete confidence.
