Self-Storage Terms & Conditions

1.1 In this Agreement the following words have the meanings given below:

1.2 "Agreement" means these Terms and Conditions, which govern the storage of Goods by Kerr’s of Edinburgh Ltd on behalf of the customer.

1.3 "Authorised Person" means a person (other than You) whom You have authorised in writing to access the Unit on Your behalf.

1.4 "Cover Sheet" means the document (whether paper or electronic) issued by Us recording the agreed details of Your storage arrangement, including the Unit, Storage Fee, Start Date, and any deposits. Where no Cover Sheet is issued or used, the agreed details are as notified to You in writing at the time of booking.

1.5 "Digital Access System" means the electronic access control method in use at the relevant Facility from time to time. This may include a key fob, keypad code, licence plate recognition, a mobile app-based key box (such as the MasterLock Vault system), or any combination of these. The method in use at Your Facility will be confirmed to You on signing this Agreement. We reserve the right to update or change the Digital Access System at any Facility; We will notify You of any such change in advance where reasonably practicable.

1.6 "Due Date" means the 1st day of each calendar month, or where that day falls on a Saturday, Sunday, or Scottish public holiday, the last preceding working day.

1.7 "Facility" means the storage site at which Your Unit is located, being one of the following:

1.8 "Goods" means all items stored by You in the Unit during the Storage Period.

1.9 "Indoor Timber Unit" means an enclosed timber storage unit of approximately 250 cubic feet within the indoor storage building at 3 Albert Road, positioned and handled by Us using a forklift. Access is by appointment only – see Clause 3.

1.10 "Opening Hours" means 09:00–17:00 Monday to Friday at 3 Albert Road, Edinburgh, excluding Scottish public holidays. No other Facility has staffed opening hours.

1.11 "Outdoor Container" means a 20ft standard or 20ft high-cube shipping container at the Facility.

1.12 "Padlock Deposit" means £40 plus VAT at the prevailing rate, payable by all Outdoor Container customers as described in Clause 6.

1.13 "Security Deposit" means any additional deposit agreed at the time of booking, as described in Clause 6.

1.14 "Storage Fee" means the monthly charge payable by You as notified to You in writing at the time of booking, exclusive of VAT, as varied under Clause 10.

1.15 "Storage Period" means the period from the Start Date notified to You at the time of booking until termination in accordance with Clause 18.

1.16 "Unit" means the Indoor Timber Unit or Outdoor Container allocated to You, as notified to You at the time of booking.

1.17 "We", "Us", "Our" means Kerr’s of Edinburgh Ltd, Company Number SC568681, whose registered office is at 3 Albert Road, Edinburgh, EH6 7DP.

1.18 "You", "Your" means the customer who has agreed to these Terms and Conditions.

2.1 Subject to payment of all sums due and compliance with this Agreement, We grant You a personal licence to store Goods in the Unit during the Storage Period. This is a licence only. It does not create a tenancy, lease, or any interest in land. We retain control, possession, and management of the Facility and Unit at all times.

2.2 This licence is personal to You. You may not assign, sublet, or transfer it, or permit any other person to use the Unit, without Our prior written consent.

2.3 This Agreement does not confer any rights on third parties. The Contract (Third Party Rights) (Scotland) Act 2017 shall not apply.

2.4 Where more than one person enters into this Agreement as customer, each is individually and jointly liable for all obligations under this Agreement.

Sole traders

Limited companies

Indoor Timber Units – 3 Albert Road only

4.1 Access to Indoor Timber Units is by appointment only and must be arranged in advance by contacting Us during Opening Hours. We require at least 48 hours’ notice for all access appointments, excluding weekends and Scottish public holidays. We will endeavour to accommodate shorter notice requests (not less than 24 hours) where operationally possible, but this cannot be guaranteed. Access may also be affected by vehicle scheduling, forklift availability, or other operational requirements.

4.2 We will make reasonable efforts to be flexible, but Indoor Timber Units are not suited to frequent or regular access and You should take this into account before agreeing to this unit type.

4.3 Goods in Indoor Timber Units are positioned and moved by Us using a forklift. You are responsible for ensuring Your Goods are packed to withstand forklift handling: all items must be in closed boxes, crates, or containers, secured to prevent movement, toppling, or spillage. We reserve the right to decline to handle inadequately packed items. We accept no liability for damage to Goods during handling where they were not adequately prepared.

Outdoor Containers – all sites

4.4 Outdoor Containers are accessible at any time subject to the Digital Access System in use at Your Facility and to Clause 3.7. No appointment is required for Outdoor Container access. Specific access arrangements for each site are described in the Facility definition in Clause 1.6.

4.5 You must register for and activate the Digital Access System at Your Facility before Your Start Date. Instructions will be provided on signing. For access difficulties at 3 Albert Road or 100 Saughton Mains Street, contact Us during Opening Hours at 0131 555 3949 or ku.oc.slavomersrrek@tcatnoc. We cannot provide on-site assistance at 64 Longstone Road.

4.6 Condensation can occur inside Outdoor Containers as a natural consequence of temperature variation in metal containers. This is not a defect. You are responsible for preparing Your Goods appropriately to minimise condensation risk: use moisture-absorbing materials; avoid direct contact between Goods and container walls or floor; ensure all Goods are thoroughly dry before storage. We accept no liability for condensation damage unless caused by a structural defect in the container which We failed to remedy after written notification from You.

General access rules – all sites

4.7 Only You and Authorised Persons may access the Unit. You are responsible for the conduct of all Authorised Persons at the Facility. We may require proof of identity and may refuse access at Our reasonable discretion.

4.8 An Authorised Person’s access may be withdrawn at any time, but the withdrawal does not take effect until We receive written notice from You.

4.9 We may change access arrangements at any Facility, including Digital Access System methods and gate hours, at any time. We will endeavour to provide advance notice of any such changes by posting notices at the Facility or by email, but We reserve the right to make changes without prior notice where operational or safety reasons require it.

4.10 We may restrict or refuse access to the Unit or the Facility at any time where: (a) sums are outstanding under this Agreement; (b) We consider that the safety or security of any person, unit, or Goods may be at risk; or (c) the Facility must be closed for operational, emergency, or regulatory reasons.

5.1 Kerr’s of Edinburgh Ltd cannot accept liability for loss, damage, or personal injury occurring within the compound or at the Facility, except where directly caused by Our own negligence. Please read these site rules carefully and ensure all Authorised Persons are aware of them before accessing the Facility.

5.2 The speed limit within all Facility compounds is 5 miles per hour. This applies to all vehicles at all times without exception.

5.3 Container and unit doors can be caught by wind and may swing open or closed with considerable force. You must take care when opening and closing all doors in all weather conditions. We accept no liability for loss, damage, or injury caused by doors being caught by wind.

5.4 You must be aware of and take reasonable precautions against all hazards on site, including but not limited to: uneven surfaces; vehicle and forklift movements; the movement of goods by others; and adverse weather conditions.

5.5 Children must be supervised by an adult at all times whilst on site. Animals must be kept on a lead or otherwise under control.

5.6 You must not obstruct access routes, loading areas, or gates at any time.

5.7 You must comply with all reasonable instructions from Our staff and all rules posted or notified at the Facility from time to time.

6.1 For Indoor Timber Units: We secure the indoor building. You are not required to provide a separate padlock, but must not leave the building insecure on departure.

6.2 For Outdoor Containers: a padlock is supplied by Us and forms part of the unit arrangement. You must keep the container locked with the supplied padlock at all times when You are not present. You must not substitute a different padlock without Our prior written consent.

6.3 You must not pass Digital Access System credentials, codes, key fobs, access devices, or any access information to any person other than a named Authorised Person.

6.4 You must ensure any Facility gate is securely closed on Your departure.

Padlock Deposit – Outdoor Containers

7.1 All Outdoor Container customers must pay a Padlock Deposit of £40 plus VAT on or before the Start Date, as security against loss of or damage to the padlock, loss of keys or access devices, or any associated replacement costs.

7.2 The Padlock Deposit will be refunded within 21 days of the Termination Date, provided: (a) the padlock is returned to Us in good working condition; (b) all keys and access devices are returned; and (c) all sums due under this Agreement have been paid. If the padlock is lost or damaged, or keys or access devices are not returned, We will deduct the reasonable cost of replacement before refunding any balance. A fee may apply for replacement of lost keys or Digital Access System devices. Any shortfall is payable by You.

7.3 We may deduct any outstanding sums owed under this Agreement from the Padlock Deposit at termination before refunding any balance.

Security Deposit – where agreed

7.4 Where the nature of the Goods or other circumstances make it appropriate, We may require a Security Deposit at the time of booking, notified to You in writing. If no Security Deposit is notified, none is payable.

7.5 A Security Deposit will be held against: (a) unpaid Storage Fees or other charges; (b) damage to the Unit or Facility caused by You or Your Goods; (c) cleaning or remediation costs under Clause 11; and (d) any other breach of this Agreement. It will be refunded within 21 days of the Termination Date less any deductions We are entitled to make.

8.1 We may enter the Unit, and if necessary break any lock or apply Our own lock (overlocking), in the following circumstances:

8.2 We will notify You as soon as reasonably practicable following any emergency entry. Where We break a lock other than as a result of Our own negligence, the cost of replacement is payable by You.

8.3 We also reserve the right to refuse to permit You to store any Goods, or to require You to remove Goods already in the Unit, if in Our reasonable opinion their storage creates a risk to the safety of any person or property at the Facility, whether or not the Goods fall within the Prohibited Goods list in Clause 11.

9.1 By signing this Agreement You warrant that: (a) the Goods are Your own property, free from any charge or encumbrance; or (b) You have the full and irrevocable authority of the owner to store the Goods on the terms of this Agreement, and the owner has been made aware of these Terms.

9.2 You agree to indemnify Us against any loss, liability, or expense (including reasonable legal fees) arising from any breach of the warranties in Clause 9.1.

9.3 If at any time during the Storage Period another person acquires an interest in the Goods, You must notify Us in writing immediately.

10.1 The Storage Fee is due on the 1st of each month regardless of whether We have issued an invoice. We send invoices as a courtesy, typically around the middle of the preceding month. The obligation to pay on the Due Date is not conditional on receipt of an invoice. Prompt payment of every sum due under this Agreement is of the essence.

Payment

10.2 The Storage Fee is payable in advance on the Due Date each month. You are liable for the full month’s fee whether or not You make use of the Unit during that month.

10.3 On the Start Date We will take a first payment covering: (a) the remaining days of the month in which storage commences, calculated on a pro-rata daily basis; and (b) the full following calendar month’s Storage Fee.

10.4 Payment must be made by direct debit, bank transfer (BACS), or card. Our bank details are: Sort Code 80-22-60, Account Number 16350961. Card payment details are provided in Our welcome communication.

10.5 All Storage Fees are stated exclusive of VAT. VAT is charged at the prevailing rate and will appear on each invoice.

10.6 Payment is of the essence of this Agreement. Any failure to pay any sum by the Due Date is a material breach of this Agreement entitling Us to exercise all rights available to Us, including termination under Clause 18.3 and enforcement of Our lien under Clause 16.

Non-payment – staged consequences

10.7 If payment is not received in full by the Due Date, the following consequences apply:

10.8 If any payment is returned unpaid (including a failed direct debit or returned bank transfer), an additional administration charge of £15 plus VAT will be added to Your account on each such occasion.

10.9 Storage Fees continue to accrue throughout any access suspension until all sums are paid or the Goods are sold or disposed of under Clause 16.

Refund on termination

10.10 If You give valid termination notice under Clause 18 and vacate the Unit by the Termination Date, We will refund any unused Storage Fees for complete days remaining in the final calendar month after the Termination Date, after deducting all outstanding sums. No refund will be made if We terminate this Agreement under Clause 18.3.

Repeated warranty

10.11 By continuing to use the Unit and by paying each Storage Fee, You repeat and reaffirm as at each Due Date: (a) that the declared value of Goods notified by You at the time of booking remains accurate and that the aggregate value of Goods in the Unit does not exceed that declared value; and (b) in respect of Outdoor Containers, that adequate insurance cover is in place for the full replacement value of the Goods.

Fee variation

10.12 We may vary the Storage Fee at any time by giving You not less than 28 days’ written notice. The new fee takes effect on the first Due Date following expiry of that notice. You may terminate this Agreement before the new fee takes effect under Clause 18 without penalty.

11.1 Please read this Clause carefully. It sets out what You must not store and how You must prepare certain items before storage. Breach is a serious breach of this Agreement and may result in immediate termination and liability for all resulting costs.

Prohibited Goods

11.2 The following goods must not be stored in the Unit under any circumstances:

11.3 Note for trade and business customers: We welcome tradespeople and business customers. However, the prohibited goods list above applies to all customers without exception. If You are uncertain whether a particular item or material can be stored, please ask Us before bringing it to the Facility. We are happy to discuss specific requirements. We cannot accept working quantities of flammable materials, paints, solvents, or gas cylinders regardless of trade use, as these affect Our insurance cover and the safety of all customers at the Facility.

Storage preparation requirements

11.4 The following conditions apply to all customers regardless of unit type:

Consequences

11.5 If You store or attempt to store Prohibited Goods, We may immediately: (a) suspend or terminate access; (b) require You to remove them at Your cost; (c) remove and dispose of them at Your expense; (d) notify the police, fire service, or any relevant authority; and (e) terminate this Agreement immediately under Clause 18.3. You are liable for all resulting costs and liabilities, whether or not You were aware of the prohibited nature of the Goods.

12.1 You are solely responsible for: (a) selecting a Unit appropriate for Your Goods; (b) inspecting the Unit before depositing Goods and satisfying yourself it is suitable; (c) packing and preparing Goods in accordance with Clause 11; (d) keeping an inventory of Goods; and (e) inspecting Your Goods periodically during the Storage Period.

12.2 You must comply with all site rules in Clause 5 and with all reasonable instructions from Our staff.

12.3 You must use the Unit for storage only. You must not use it as office space, living accommodation, a business or mailing address, or for any commercial activity other than storage.

12.4 You must not carry out mechanical work, spray painting, or any activity involving open flames, portable heaters, or unauthorised electrical connections in or near the Unit.

12.5 You must not attach anything to or alter the Unit in any way.

12.6 You must not leave items in common areas or outside Your Unit. Items found in common areas will be treated as abandoned and may be removed and disposed of without liability.

12.7 You must notify Us in writing of any change to Your contact details within 48 hours of any such change. All correspondence will be sent to the last details We hold for You.

12.8 You must report any damage or defect to the Unit immediately on discovery by contacting Us at 0131 555 3949 or ku.oc.slavomersrrek@tcatnoc.

12.9 Our Facilities are monitored by CCTV at all times. By using any Facility You consent to being recorded.

13.1 This Clause sets out the extent and limits of Our responsibility for loss of or damage to Your Goods. Please read it carefully. Ensure Your declared value and insurance arrangements reflect the full actual replacement value of Your Goods. Where We are liable, compensation will be assessed on the basis of the age and condition of the Goods at the time of loss or damage – We do not compensate on a new-for-old basis.

Indoor Timber Units – included cover

13.2 We maintain a liability insurance policy covering Our legal liability to customers storing Goods in Indoor Timber Units at 3 Albert Road. Where We are established to be legally liable for loss of or damage to Your Goods caused by fire, flood, storm, burst or leaking pipes, or a similar structural peril affecting the building, Our liability is capped at £3,000 per unit per claim event.

13.3 The £3,000 cap is contingent on You having declared an accurate replacement value at the time of booking. If Your declared value is understated, Our liability will be proportionally reduced to reflect the ratio of the declared value to the true value of the Goods lost or damaged.

13.4 The £3,000 cap is an absolute limit. Payment requires Our negligence or breach of contract to be established. The included cover does not extend to: damage caused by Your negligence or that of Authorised Persons; theft without forcible entry to the building; condensation or gradual deterioration; damage from inadequate packing or preparation; loss of Prohibited Goods; or any peril listed under Clause 13.5.

Outdoor Containers – no liability

13.5 Outdoor Containers are under Your exclusive control throughout the Storage Period. You hold the key to Your padlock, You control access, and You are responsible for the security and condition of Your Goods. Accordingly, Kerr’s of Edinburgh Ltd accepts no liability whatsoever for loss of or damage to Goods stored in Outdoor Containers, regardless of the cause, save only that nothing in this Agreement excludes liability for death or personal injury caused by Our own negligence.

General exclusions – all unit types

13.6 We will not be liable in any case for:

Basis of assessment

13.7 Where Our liability is established, compensation will be assessed by reference to: (a) the diminution in value of the Goods; or (b) the reasonable cost of repair; whichever is the lesser sum. The assessment will take into account the age and condition of the Goods immediately prior to the loss or damage. We do not compensate on a new-for-old basis. Where a damaged item forms part of a pair or set, Our liability is assessed by reference to the value of that item in isolation, not the value of the pair or set.

13.8 Nothing in this Agreement limits or excludes Our liability for: death or personal injury caused by Our own negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under Scots law or applicable UK consumer protection legislation.

14.1 For Outdoor Containers: it is a condition of this Agreement that You arrange and maintain adequate insurance for Your Goods throughout the Storage Period for their full replacement value. Cover must not lapse. We may ask for evidence of insurance at any time.

14.2 For Indoor Timber Units: the included cover in Clause 13.1 applies. We strongly recommend You also arrange separate insurance for the full replacement value of Your Goods, particularly where that value exceeds £3,000.

14.3 We do not provide insurance, act as an insurance intermediary, or give insurance advice. We are not authorised or regulated by the Financial Conduct Authority in respect of insurance. The included cover in Clause 13.1 is Our own liability cap under this Agreement and does not constitute an insurance policy.

15.1 Our responsibility for the condition of Your Goods ends at the point they leave Our custody. You are strongly advised to be present, or to ensure an Authorised Person is present, whenever Goods are collected from the Unit – whether by You, by a removal company, or by any other third party. We cannot accept responsibility for damage caused after Goods have left Our custody, or for damage caused by a third party during collection or onward transport.

15.2 You must inspect Your Goods carefully at the point of collection from the Unit. If Goods are being collected by a third party (such as a removal company) on Your behalf, You should arrange to be present or ensure an Authorised Person attends to inspect on Your behalf.

15.3 Any claim for visible loss or damage must be raised with Us at the point of collection, before the Goods leave the Facility. Visible damage not noted at the point of collection will be treated as having occurred after the Goods left Our custody, and We will not be liable for it.

15.4 For damage that is not visible at the point of collection (concealed damage discovered on unpacking), You must notify Us in writing as soon as reasonably practicable and in any event within 14 days of the date of collection. Notification must be sent to ku.oc.slavomersrrek@tcatnoc or by post to 3 Albert Road, Edinburgh, EH6 7DP.

15.5 We will not be liable for any claim not notified in accordance with this Clause. Our contractual responsibility for the condition of the Goods ends at the point they leave the Facility.

15.6 We will not unreasonably refuse a written request to extend the 14-day period for concealed damage claims, provided such a request is received within the 14-day period.

16.1 If You fail to pay Our charges We have the right under Scots law to hold Your Goods as security and ultimately to sell or dispose of them to recover what You owe Us.

16.2 We have a general and particular lien over Your Goods and the right to retain them as security for all sums due under this Agreement or any other agreement between You and Us.

16.3 On Day 14 of non-payment, access will have been suspended and the container may have been overlocked under Clause 10.6(c). We may at that point apply any deposit held against the outstanding balance.

16.4 If outstanding sums remain unpaid, We will serve formal written notice by recorded delivery to Your last known postal address and by email to Your last known email address. The notice will specify the amount due and direct You to pay in full or collect Your Goods within 14 days of the notice date.

16.5 If You fail to pay or collect within that period, We may sell the Goods and apply the proceeds first to Our costs of sale, then to outstanding sums. Any surplus will be returned to You without interest. If proceeds are insufficient, You remain liable for the balance.

16.6 If the Goods have no saleable value, or We reasonably determine that the cost of sale would exceed likely proceeds, We may dispose of them by any means at Your cost.

16.7 Storage Fees and interest (if being charged) continue to accrue until all sums are paid or the Goods are sold or disposed of.

16.8 Where this Agreement has been terminated and Goods remain in the Unit after the Termination Date, and there is no outstanding debt such that the lien process above is not engaged, We will treat the Goods as abandoned. We will give You 28 days’ written notice by recorded delivery and by email directing You to collect the Goods. If You fail to collect within that period, We may sell or dispose of the Goods as if acting as Your agent for that purpose. Sale proceeds, after deduction of Our costs, will be held for You for 90 days and then treated as forfeited if unclaimed. We will not be liable to You or any third party for any sale or disposal carried out in good faith under this Clause.

17.1 If You are a consumer (an individual acting wholly or mainly outside the course of a trade, business, craft, or profession) and You entered into this Agreement without visiting the Facility in person, You have a statutory right to cancel within 14 days of the date the Agreement was concluded, without giving any reason.

17.2 To exercise this right, notify Us in writing (including by email to ku.oc.slavomersrrek@tcatnoc) within the 14-day period. If storage has commenced, We will refund sums paid less a reasonable amount for storage consumed and any costs reasonably incurred.

17.3 This right does not apply to business customers.

18.1 Either party may terminate this Agreement by giving not less than 28 calendar days’ written notice. The 28-day period excludes weekends and Scottish public holidays and runs from the date notice is received. Notice must be in writing, including by email to ku.oc.slavomersrrek@tcatnoc. Notice given outside Opening Hours does not shorten the notice period.

18.2 If You give valid notice and vacate by the Termination Date, We will refund any unused pro-rata Storage Fees for complete days remaining in the final calendar month after the Termination Date, after deducting all outstanding sums.

18.3 We may terminate this Agreement immediately by written notice if: (a) You fail to pay any sum due – payment being of the essence of this Agreement; (b) You store or attempt to store Prohibited Goods; (c) You commit any other material breach and (where capable of remedy) fail to remedy it within 14 days of written notice from Us; or (d) You become insolvent, have a receiver, administrator, or trustee in sequestration appointed, or enter into a trust deed for creditors.

18.4 On termination for any reason You must remove all Goods by the Termination Date and leave the Unit clean and in the same condition as at the Start Date (fair wear and tear excepted). You must return the padlock, keys, and any access devices in good working condition.

18.5 Goods remaining after the Termination Date will be treated under Clause 16.8 (abandoned goods) or Clause 16 (lien and sale) as applicable. You will be liable for all continuing charges, interest if applicable, and costs of removal and disposal.

19.1 We make no warranty that any Unit is suitable for any particular Goods. You are responsible for satisfying yourself as to suitability before depositing Goods and periodically during the Storage Period. You are advised to inspect the Unit before storage commences.

19.2 Unit dimensions are approximate. If You have exact size requirements, please verify with Us before signing. By signing You accept the actual dimensions of the allocated Unit.

19.3 In entering into this Agreement You confirm that You have raised all queries relevant to Your decision with Us and that We have answered them to Your satisfaction prior to signing.

20.1 We may require You to move Your Goods to another unit of at least equivalent size at the same or another Facility by giving 14 days’ written notice. You may elect to terminate this Agreement during the notice period without penalty.

20.2 In an emergency We may relocate Your Goods with such notice as is reasonably practicable, using reasonable care, and will notify You as soon as possible.

20.3 We will pay Your reasonable relocation costs (approved by Us in writing before the move) where We require relocation under Clause 20.1, but not where relocation is required because of Your breach. For Indoor Timber Units We bear the cost and risk of forklift movement, save for damage caused by inadequate packing. For Outdoor Containers You are responsible for ensuring the container contents are adequately secured for towing or repositioning.

20.4 If You fail to arrange relocation by the date specified in Our notice, You authorise Us and Our agents and contractors to enter the Unit and move the Goods as Your agent on Your behalf. Such movement will be at Your risk, save for damage caused by Our own negligence. This Agreement then continues on the same terms with the new unit substituted.

21.1 We process personal data about You in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Kerr’s of Edinburgh Ltd is registered with the Information Commissioner’s Office under registration number ZA886724. Our Privacy Policy is available on request from ku.oc.slavomersrrek@tcatnoc and will be published at Our website when available. It sets out in full how We collect, use, and store Your personal data and Your rights in respect of it.

21.2 By providing Us with personal data about Authorised Persons, You confirm You have their consent to provide that data to Us for the purposes of this Agreement.

21.3 Our Facilities are monitored by CCTV for security and crime prevention at all times. Images are recorded and retained in accordance with Our Privacy Policy. Use of any Facility constitutes consent to this monitoring.

22.1 Notices under this Agreement must be in writing and may be given: (a) by hand to 3 Albert Road, Edinburgh, EH6 7DP; (b) by first class or recorded delivery post to the last address notified; or (c) by email to the last email address notified.

22.2 Notices are treated as received: (a) on hand delivery; (b) 48 hours after posting; or (c) one hour after sending by email unless a delivery failure notice is received.

22.3 If We cannot contact You at the last address or email We hold, We may publish notice in a newspaper circulating in Edinburgh. Such notice is treated as received 7 days after publication.

23.1 We will not be in breach of this Agreement or liable for any failure to perform Our obligations where that failure results from circumstances beyond Our reasonable control, including acts of God, fire, flood, storm, power failure, pandemic, terrorism, civil commotion, industrial action, or entry to or seizure of the Facility by any competent authority.

23.2 We will take reasonable steps to minimise the effects of such events and will notify You as soon as reasonably practicable.

24.1 We aim to resolve complaints promptly and informally. Please contact Us in the first instance at ku.oc.slavomersrrek@tcatnoc or 0131 555 3949.

24.2 This Agreement is governed by Scots law. Any dispute that cannot be resolved informally is subject to the non-exclusive jurisdiction of the Scottish Courts. Nothing in this Clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

25.1 This Agreement is the entire agreement between the parties regarding storage of Your Goods. It supersedes all prior representations, discussions, or agreements on the same subject. None of Our staff, agents, or representatives has authority to vary this Agreement or make any representation inconsistent with it, except in writing signed by a director of Kerr’s of Edinburgh Ltd.

25.2 You confirm that in entering into this Agreement You have not relied on any representation, assurance, or warranty not expressly set out in this Agreement.

25.3 If any provision is found to be invalid, unlawful, or unenforceable, it will be severed from the Agreement; the remaining provisions continue in full force.

25.4 Our failure to enforce any provision on any occasion does not waive Our right to enforce it on any future occasion.

25.5 You may not assign or transfer any rights under this Agreement. We may transfer Our rights and obligations to another party on written notice to You.

25.6 These Terms may be updated by Us. Where changes are substantive, We will give You at least 28 days’ written notice. Your continued use of the Unit after the effective date constitutes acceptance of the revised Terms.